With over 20 years of experience in leading product and digital marketing teams, I am a seasoned UX leader who thrives on creating customer-centric experiences that drive business outcomes and brand loyalty. As the Global Head of User Experience, Design, and research at Gap Inc., I oversee the end-to-end design and research process across the Gap, Old Navy, Banana Republic, and Athleta brands, covering web, mobile, in-store, and enterprise platforms.

My mission is to champion the voice of the customer and elevate the experience across all touchpoints, while enabling cross-functional collaboration and alignment. I have established KPIs for usability, delight, and preference, and scaled the design and research team to support the delivery of innovative and engaging solutions. I have also led vision, design thinking, and customer journey initiatives, and served as the product design/usability escalation point.